Effective Date: September 08, 2025

At Learn Onward ("we," "our," or "us"), we take the privacy of our learners seriously, especially regarding mobile interactions. This Mobile Privacy Policy explains how we collect, use, and safeguard information provided through your mobile device, including SMS (text messaging), mobile browsing, and other mobile-based features.

This policy is designed to comply with the Telephone Consumer Protection Act (TCPA) and CTIA guidelines.

1. Mobile Information We Collect

When you engage with Learn Onward via your mobile device, we may collect the following information:

• Your mobile phone number
• Device details such as ID, model, and operating system
• IP address and geolocation data (if location is enabled)
• Carrier information
• SMS text preferences and history of interactions
• Consent records (timestamped opt-ins and opt-outs)

We collect this data directly (via forms, opt-ins) or automatically through your mobile activity on our site.

2. How We Use Mobile Information

Your mobile data is used to:

• Send text alerts, study reminders, and updates you’ve opted into
• Provide customer support through SMS or mobile platforms
• Confirm and record your consent to receive communications
• Enhance our mobile site’s learning experience
• Monitor delivery and effectiveness of mobile campaigns

We never use mobile data to track you across unrelated websites or apps.

3. Message Frequency and Charges

By opting into SMS updates from Learn Onward, you agree that:

• You may receive up to 5 messages per month
• Message and data rates may apply based on your carrier plan
• Message delivery depends on carrier networks and system availability
• Learn Onward is not responsible for delayed or undelivered messages

4. Opt-In and Consent

We require clear, express consent before sending SMS messages. Consent must be:

• Voluntarily provided (no pre-checked boxes)
• Disclosed with specific details about the purpose of messages
• Recorded with timestamp and IP address

Consent is typically provided by checking an opt-in box during sign-up or confirming via reply text.

5. Opt-Out and Support

You may unsubscribe at any time. To opt out:

• Text STOP, QUIT, END, CANCEL, or UNSUBSCRIBE to any message
• You will receive a confirmation of your opt-out

For help, you may:

• Reply HELP to any Learn Onward message
• Email support@learnonward.com
• Call us at (555) 123-4567

6. No Sale or Sharing of Mobile Data

No mobile information will be shared or sold to third parties or affiliates for marketing purposes. Your mobile number and related data are used exclusively by Learn Onward and never disclosed to outside marketers.

7. Data Retention and Protection

We retain mobile information only as long as needed to:

• Provide requested services
• Maintain compliance with legal obligations
• Resolve technical or service issues
• Preserve opt-in consent records for compliance

All data is protected using encryption and access controls consistent with industry standards.

8. Policy Updates

We may revise this Mobile Privacy Policy to reflect changes in law, technology, or services. When updates occur:

• The “Effective Date” will be updated
• We may notify you via SMS or email (if applicable)
• Continued use of our services constitutes acceptance of the updated policy

9. Contact Us

If you have questions or concerns regarding this Mobile Privacy Policy, contact us:

Learn Onward
1200 Education Lane, Austin, TX 73301
Phone: (555) 123-4567
Email: support@learnonward.com